Privacy Policy | River Klean

Last Updated: December 15, 2025

At River Klean, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or interact with our website.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and mailing address when you request a quote or service
Service Information: Details about the cleaning services you request, including property type, size, and specific requirements
Communication Records: Records of our conversations and correspondence with you
Website Usage: Information about how you use our website, including pages visited and actions taken

How We Use Your Information

We use your information solely for the following business purposes:

To provide cleaning and maintenance services you request
To communicate with you about your service requests, quotes, and appointments
To improve our services and customer experience
To comply with legal obligations and maintain business records
To send you important updates about your services (with your consent)

Information Sharing and Disclosure

Important: Your Information Stays Within River Klean

We do NOT sell, trade, rent, or share your personal information with any third parties, including marketing companies, data brokers, or other businesses. Your information is used exclusively within the River Klean business for providing services to you.

We may share your information only in these limited circumstances:

With your explicit consent
As required by law or legal process
To protect our rights, property, or safety, or that of our customers
In connection with a business transfer (sale, merger, etc.)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure storage of digital records, employee training on data protection, and regular security assessments.

Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we maintain customer records for 7 years for tax and legal compliance purposes, after which they are securely destroyed.

Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we have about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request transfer of your information in a portable format
Opt-out: Unsubscribe from marketing communications at any time

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. This information is used solely for improving our website functionality and user experience. You can control cookie settings through your browser preferences.

Third-Party Services

We may use third-party service providers for website hosting, email communication, and payment processing. These providers are contractually obligated to maintain the confidentiality and security of your information and may only use it to provide services to us.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Legal Compliance

River Klean complies with applicable data protection laws, including but not limited to:

Illinois Personal Information Protection Act
Wisconsin Data Breach Notification Law
General data protection principles
Federal privacy laws applicable to businesses

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

River Klean

Text or Call: (224) 338-9837

Email: admin@riverklean.com

Website: www.riverklean.com/contact

Data Protection Commitment

River Klean is committed to maintaining the highest standards of privacy and data protection. Your trust is important to us, and we are dedicated to protecting your personal information with the same care we provide our cleaning services.